Roughly 1 in 10 potential guests ask for a discount, but they phrase it in the most ludicrous manner: When you’re an individual, some people don’t recognize that you’re also a (one-person) business — just as David’s Bridal and Absolut Vodka are businesses.
When long-term guests ask for more laundry detergent or trash bags, I could theoretically point to that page on the Airbnb site, and say, But why act petty? It takes 10 minutes, it costs , and it results in a happier guest. Remember, you’re selling an experience, not just four walls and a roof.You’re not leasing some assembled drywall and roofing shingles; you’re selling an and a feeling.Because hosting falls into the “hospitality” industry, you’re competing on great customer service — which means you learn these skills quickly.Let me propose a deal: If nobody else books your unit at full-price by Friday at p.m., will you rent it to us at half-price? Notice, by the way, that this is how I structured the Subsidize Me reply: I address their needs, not my own.”“This way, we won’t be taking the spot of another customer who would pay full-price. I could have said: can’t pay my rate, then my reply is helpful: it informs them about low-cost alternatives.