Mass-market chatbots are a relatively new thing in North America.Besides Facebook's big recent chatbot push, other messaging apps like Kik (which is based here in Canada) and Telegram are working on their own chatbot infrastructure.But if we want a preview of what mainstream bot usage might look like, we need only look to markets like China with We Chat, or Japan with LINE, where chat and messaging services are used for much more than communicating with friends and colleagues.These apps, and the bots that live within them, are used for paying bills, buying things and playing games.Because the chatbots are coming, and we're just starting to see the first wave.
In the field of robot ethics, this is one of the big concerns.
Invented by nerds so they can chat to an 'imaginary friend'.
Also used to keeped someone on MSN busy (if you don't like talking to them).
We Chat, for instance, has more than 200 million credit cards attached to users' accounts, and it has a pretty robust payment system.
These are the success stories that companies focused on North America want to replicate.