Have posted of 6 deferrals in the past year including the relevant pay slips - no record of them at the HSL offices, and no sign of my payslips either.Keep getting calls, despite trying to explain to them time and time again. Fully intend to submit a complaint to the address given above.Keep a record of your communications as it maybe useful as evidence.Remember you are not alone and if enough of us start kicking up a stink, we might just get something done about it! Honours Student Loans Selectapost 30 Rotherham S97 3ZY Tel: 0870 6000 137 (Generally a waste of time calling) Kelly MP, Ruth Secretary of State for Education and Skills Sanctuary Buildings Great Smith Street London SW1P 3BT [email protected]/ Tel: 08 (National Rate) Ofcom Ofcom is the independent regulator watchdog and competition authority for the UK communications industries, with responsibilities across television, radio, telecommunications and wireless communications services.Chap I spoke to today was helpful, but told me he couldn't send out a statement, confirming that I didn't owe them this £2392. All they do is manage loans, yet they can't send me a statement? Honestly - I have one loan with SLC, and it's orders of magnitude less trouble to manage. Three times the money has failed to go through because they gave me the wrong account details. Tip - don't bother with the monkeys who answer the phones - most of them don't have a clue - just get put straight through to their complaints department - they are the only people able to actually do stuff.So each time i get a letter charging me another tenner for missing another payment. I cannot believe that there are so many people with the same problems and hsl co seem to be getting away with all this - I have a part time job which I really enjoy but have my loan deferred due to earnings and they are now chasing me for £166 because they lost the deferment information - do the complaints department do anything more than the unhelpful ones on the end of the 0870 no??
I wouldn't mind if I'd been screwing them over or anything, but they'd messed up my deferrment for 6 months, so just decided to throw it all away and that I had to pay the backlog of cash. Seanee - HSL tried something similar on me last year; but I deflected them for a few months, then they accidentely credited my account with £2392, which cleared the arrears. Called up to query it (the day I got the letter) and im told it's actually £30 because another letter had be sent since then!
Nice huh when i work part time supporting families and particularly young parents to make decisions on whether they return to learn or go to work.........guess which direction i point them in nowadays ........certainly not college unless they are funded!!!!!
Searching the net for contact details for HSL and found this website.
geanted i am trying to dodge them because they are hassling me but do these goons ever give up - this is nothing but pure harassment Just wanted to add - the post above is very helpful, I intend to put as much complaining in as is possible and i urge everyone else to aswell.
I have deferred my payments with no trouble until last year when for some reason HSL took over my account, I gave them all the information they needed to defer but still they kept coming back with payment requests, I ignored it as it was their mistake and continued sending my deferment forms to confirm i could not pay.