Within 12 hours of installation, I had a customer chat that turned into a conversion.The Chatra customer service is excellent and their desktop app simplifies your availability. Answer their questions, clarify concerns and guide them into your service.
In fact, 72% of consumers prefer to receive communication via email. Over 68% of shopping carts never make it to check out.
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With Chatra, you get a consistent experience on all platforms and can access useful features like lead/visitor profiles, notes and saved replies. The first weekend we had this installed, it proved its usefulness. a customer that has been stuck on the checkout page for over 2 minutes will be asked if they need live assistance. Easy to use and integrates well with the Mac desktop application. I’ve been using the Chatra app for about a month and I’ve been incredibly impressed.
You can switch in an instant — start a conversation in your browser then grab your i Phone to continue on the go. Terrific options for when/where you want the chat window to pop up so as not to drive your customers away, but help them when they may be “on the fence” or need assistance (like that all-important check out page.) Also, options for personalized messages, design, etc. Chatra is helping me punch above my weight in sales and marketing by engaging website visitors in a whole new way.